Cybercriminals recently took over MGM’s entire system by impersonating an MGM employee and called their IT department.

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MGM Resorts International is an American hospitality and entertainment organization. This past week, MGM made headlines with the news of a cyberattack costing over 52 million dollars in lost revenue. Nearly all of MGM’s hotels, casinos, and ATMs went offline. This massive attack started with a simple social engineering scam. 

Using information found on a LinkedIn post, a cybercriminal impersonated an MGM employee and called their IT department. They asked to have their password reset, and the IT department reset the employee’s password. This gave the cybercriminal access to the employee’s account and eventually led to the cybercriminal taking over MGM’s entire system. This is a great example of why it’s important to learn how to protect yourself and others from similar attacks. 

Follow the tips below to stay safe from similar scams:

  • Be careful with the information you share about yourself online. Cybercriminals can use this information to target you in phishing attacks. 
  • Confirm that the person you’re speaking to is actually who they say they are. Try reaching out to them using another form of contact or by meeting with them face-to-face.
  • Be suspicious of emails, texts, and social media posts that contain shocking information about this event. These may lead to disinformation, which is false information designed to mislead you.

Stop, Look, and Think. Don’t be fooled.


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KnowBe4 is the world’s most popular integrated platform for awareness training combined with simulated phishing attacks. Let Keller Schroeder show you how KnowBe4 has helped thousands of organizations just like yours manage the continuing problem of social engineering. Contact us today to learn more.


DISCLAIMER : Any non-technical views expressed are not necessarily those of Keller Schroeder or its employee-owners.

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