CURRENT OPENINGS
Senior Telephony Solution Engineer
3183
Evansville, IN - Hybrid - onsite 3 days per week
W-2 or Corp to Corp
6 months
DOE
We welcome individual candidate and Corp-to-Corp (CTC) resume submissions.
6-month contract
Hybrid position: Onsite 3 days per week in Evansville, IN
Possible contract to hire
We are seeking a Senior Telephony Solution Engineer for a 6-month hybrid position in Evansville, IN. You will support the end-to-end delivery of Contact Center Voice Technology solutions. You will help develop and execute against the Interactive Voice Response (IVR) and Auto Dialer design.
Responsibilities:
- Resolving issues with the Avaya systems on site
- Support voice engineering initiatives for all project-related and ongoing operations support for voice communications services
- Implement and troubleshoot enterprise voice-related solutions/incidents/system outages
- Day-to-day adds, moves, changes, and user troubleshooting
- Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations
- Monitors ticket queues to ensure customer tickets and service requests are promptly addressed
- Monitor, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh
- Bachelor’s degree in Network, Engineering, or Telecommunications. Years of experience can serve as education experience as well.
- Can be available 24/7 or able to respond within a 4-hour period if needed.
- 7+ years with call center technology – Avaya, Alvaria, Noble, LiveVox, or similar telephony platforms.
- 5+ years with Avaya Communication Manager. Versions 5.2.1 and above is preferred.
- Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA.
- Hands-on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 server.
- Demonstrated experience on Avaya SM/SMGR/SBC.
- Proficient in installation and configuration of Avaya Systems. Good understanding of Avaya architecture and design. Design experience on Avaya Unified communication products.
- Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent.
- Excellent customer service skills, highly motivated, self-starter.
- A thorough understanding of how to troubleshoot Avaya problems
We look forward to receiving your resume in PDF format!